Program and Speakers



8:00-8:45 AM - Breakfast with Dr. Joshua Wynne

Joshua Wynne, MD, MBA, MPH
UND School of Medicine & Health Sciences Dean & Vice President for Health Affairs


Dr. Wynne shares insights on the latest developments for the UND School of Medicine & Health Sciences and how it may impact the future of health care for the medical profession and patient care.

8:45-10:00 AM - NDMA Policy Forum

NDMA leadership encourages all NDMA members to participate in the Policy Forum. The Policy Forum platform allows participants to discuss and consider policy relevant to your physician practice and care of patients


10:00-10:30 AM - Break - Vendor Show


10:30-11:15 AM - NDMA Policy Forum, continued


11:15 AM-12:00 PM - Zero Preventable Harm: A Systems Approach to Recognizing, Preventing and Responding to Emotional Harm Events

Understanding the incidence, prevalence, and outcomes of emotional harm in healthcare.


Hsieng Su, MD, MPH, MBA


Mallory Koshiol, MPH, CPH

Dr. Hsieng Su is Chief Medical Executive at Allina Health in Minneapolis and is the senior executive responsible for clinical performance and advancing the system’s safety, quality and population health journey. Dr. Su holds an MBA from the University of California, Irvine, and a Doctor of Medicine from Georgetown University School of Medicine. She completed an Internal Medicine Residency Program at Mayo Clinic, and completed an MPH degree from Johns Hopkins School of Public Health.

Ms. Koshiol is Director of Safety and Quality at Allina Health in Minneapolis. Prior to Allina Health, Mallory was the Director of Quality and Patient Safety at Sanford Health in Fargo. Mallory holds an undergraduate degree in Biomedical Science with a minor in chemistry from St. Cloud State University and completed the MPH program at NDSU.


12:00-2:00 PM - Awards Luncheon

The historic Leadership Awards Ceremony and Luncheon will present awards for outstanding achievement to commemorate the years 2021 and 2022.


2:00-2:15 PM - Welcome - ND Chapter of the American College of Physicians and the ND Chapter of the Society of Hospital Medicine


2:15-3:00 PM - High Reliability in Healthcare Organizations

Understanding the concepts of high reliability organizations (HRO) as it relates to quality and patient safety in healthcare organizations.

Laura Goldhahn, VP, Administration at Sanford Health


Laura Goldhahn, President/CEO of L2G, Inc., a national consulting company she founded to focus exclusively on application of HRO principles and daily operation practices in healthcare. L2G is contracted with Sanford Health where Ms. Goldhahn guided Sanford’s HRO journey as an internal consultant and now works in each of Sanford’s markets to mature their embedding of high reliability into daily practice. Her extensive experience brings a focus on how to apply principles and practices of high reliability into hospital and healthcare operations.


3:00-3:15 PM - Break - Vendor Show


3:15-4:00 PM - Post Pandemic Virtual Care

Understanding basic terminology and drivers for virtual care delivery.

Susan Berry, MBA, Vice President, Operations

Sanford Health Virtual Care, Sioux Falls


Ms. Berry has 25 years of experience in various roles in the healthcare IT field. She
holds an undergraduate degree from the University of Sioux Falls and is a registered
Cardiovascular Invasive Specialist. She completed an MBA at Colorado Technical


4:00-4:45 PM - Compassion - A Powerful Tool for Improving Patient Outcomes

Understanding how compassion can make a difference for you, your patients and its
impact on public health outcomes.


Missy Henke, MD

Medical Director for the ND Professional Health Program
and Director of the Heartview Foundation


Dr. Melissa Henke serves as Medical Director for the North Dakota Professional Health Program, along with serving as Medical Director for the Heartview Foundation, and as a Psychiatric Consultant for Henke Psychiatric Services. In 2021, Dr. Henke received the Zezula Award for her outstanding work in expanding access to Medication Assisted Treatment (MAT) and using evidence-based practices to eliminate the stigma of addiction. She received her Doctor of Medicine from the University of North Dakota School of Medicine and Health Sciences and completed her residency in Internal Medicine and Psychiatry from the University of Kansas Medical Center.


The American College of Physicians (ACP) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The ACP designates this other activity (live component and enduring component) for a maximum 2.25 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 2.25 medical knowledg MOC point in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Learning Objectives:
At the conclusion of this activity, the participant will be able to:
• Understand the incidence, prevalence, and outc mes of emotional harm in healthcare.
• Understand the concepts of high reliability as it relates to quality and patient safety in healthcare
• Understand basic terminology and drivers for virtual care delivery.


COPIC is a great investment. Frequency of claims among COPIC insureds is 30% less than the national average.

The North Dakota Medical Association (NDMA) is pleased to partner with COPIC as the endorsed medical professional liability insurance provider for its members.



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